- Prerequisites for Account Creation:
- HR Confirmation and the Manager Account Creation Request Form must be received before proceeding with the account creation.
- Account Creation Timeline:
- Once both requests are received, we merge them into one job, ensuring all additional notes or requests for the account creation are kept in the same job.
- The IT Helpdesk has up to 48 hours to create the account.
- Managers submitting the Account Creation Request Form must allow two business days before the employee's start date.
- MyGov Details:
- If the MyGov Details are indicated on the Account Creation Request Form, the Ram, eSAM and Bridge accounts will be created concurrently with the main account.
- If MyGov Details are not indicated, these accounts will be created after the main account setup and after the employee's start date, if required.
- Notification Process:
- Upon account creation, the employee's email address will be sent to HR.
- All account details will be sent to the manager.
- Account Activation:
- Managers must ensure that new employees do not attempt to log in before their start date.