- Prerequisites for Account Closure:
- HR Offboarding and the Manager Account Closure Request Form must be received before proceeding with the account Closure if the manager has not submitted the Account Closure request by the finish date we will act solely on HR offboarding notification.
- Account Creation Timeline:
- Once both requests are received, we merge them into one job, ensuring all additional notes or requests for the account closure are kept in the same job.
- The IT Helpdesk has up to 24 hours to close the account and all associated resources.
- MyGov Details:
- My GovID, eSAM, and RAM are to be closed within 24 hours of the termination of the employee.
- Notification Process:
- Upon account closer, a notification will be sent to the manager informing of the account closer.