When you wish/need to change your password for your MADEC network account, follow the instructions below.
Onsite staff: Once logged in, press CTRL+ALT+Delete and select Change Password. Enter your current password, followed by your new password twice, ensuring the new password meets complexity requirements.
VPN Users: Once logged in and your VPN session is established (Traffic Lights are green), press CTRL+ALT+Delete and select Change Password. Enter your current password, followed by your new password twice, ensuring the new password meets complexity requirements.
RDFarm or Remote to Workstation users: Once your remote session is established (either to the RDFarm or to your workstation), press CTRL+ALT+End and select Change Password. Enter your current password, followed by your new password twice, ensuring the new password meets complexity requirements. (Please note, pressing ctrl+alt+del in a remote session will not work correctly, it will open the change password menu for the device you are using)
If you are using a Mac with Remote Desktop Connection, use Fn+Ctrl+Opt+Delete.
A couple of things to note:
- This password is also used for Single Sign On (SSO) services for use with Zoom, ELMO, Office365 including Teams, etc.)
- This password is not connected to ECSN/ESAM, Bridge or Nitro.
- If you are issued a MADEC mobile device (phone or tablet), you will also need to update this password in the mail settings. Devices should prompt for this, please do so promptly to avoid account lockouts.
For password complexity requirements, please consult the MADEC IT Use Policy, available from the Documents site.
Should you encounter any problems with this process, please lodge an IT Helpdesk ticket.