FAQ

Default solution folder, feel free to edit or delete it.

How to advise the IT Helpdesk about an Information Security Incident
It is the responsibiliy of all MADEC Australia users to ensure that any Information Security Incidents are reported to the IT Helpdesk as soon as they occur...
Thu, 11 Aug, 2022 3:13 PM
Moving Computer Onsite to Offsite ( and Vice Versa ) Process
Please see below . A. When moving a computer from onsite to offsite location , please see the process below . Exit ( close ) running appli...
Tue, 1 Apr, 2025 12:06 PM
How do I use Secure Print? [ Windows 11 ]
Sections :  - 001 . Check Printer is configured for Secure Print ( only needs to be performed once per printer ) ;  - 002 . Select Sec...
Fri, 8 Nov, 2024 1:32 PM
Enable Finisher settings on Copier / Printer
Enable Finisher settings on Copier / Printer 01 . Search for Control Panel in Start Menu . 02 . Open Control Panel . 03 ...
Tue, 7 Mar, 2023 12:02 PM
Clearing your Cache and Cookies in Chrome.
In Chrome On your computer, open Chrome. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To...
Tue, 22 Feb, 2022 9:07 AM
Change your MADEC network password
When you wish/need to change your password for your MADEC network account, follow the instructions below. Onsite staff: Once logged in, press CTRL+ALT...
Fri, 9 Jul, 2021 2:23 PM
MADEC Account Unlock/Password Reset Procedure
Users who have locked their account out must contact the IT Helpdesk via one of the following methods: Having a colleauge submit a ticket on their behal...
Mon, 9 Aug, 2021 1:16 PM
Set your default printer - Windows 10
Click the Start button (bottom left of screen) Type Printers, and click on Printers & Scanners. Scroll down, and untick the box for "Let Wind...
Thu, 4 Feb, 2021 11:46 AM
eSAM - QUICK REFERENCE GUIDE : PASSWORD and CREDENTIAL MANAGEMENT
Viz " KE3977 : Security – How to Reset eSAM Password, How to Change Multi Factor Authentication Details, and Information on Password Policy and Credent...
Tue, 13 Jul, 2021 1:21 PM
Set Adobe as default PDF reader
At times your computer may forget to use Adobe to open PDF files, and start trying to use Chrome. Follow these steps to revert Windows to open PDF files u...
Tue, 28 Sep, 2021 9:20 AM